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PAPER #1: Conflict
Using the text, Have a Nice Conflict, analyze a personal conflict you have experienced in the
last 12-18 months. Follow these steps:
Step 1 (about 1 page): EXPLAIN: Briefly EXPLAIN the conflict (who was involved, when, what the issue
was, what exactly was said or done to create the conflict.)
Step 2 (about 3 pages): ANALYZE & EVALUATE: ANALYZE & EVALUATE the conflict using the core
principles of anticipate, prevent, identify, manage and resolve (as outlined in the
textbook). Include the following as you reflect, analyze and evaluate the conflict:
• SDI & Motivational Values
o Discuss your MVS, how does your unique colour show up in this conflict?
Where do your strengths or weaknesses show up in the conflict?
o What about the other person/party – what might their motivational value
system be? Please give an example.
o What do you think were the intentions or motivations of the other
person/party? What were your primary motivations or intentions in this
conflict? Provide an example to illustrate.
• Was the conflict resolved?
o If YES à explain the resolution and evaluate the result.
o If NOà discuss what you could do to resolve it or even if it can be resolved.
§ Provide examples to support your ideas.
Step 3 (about 1 page): RECOMMENDATIONS: Based on what you have learned in the book, online
lectures, activities and your own SDI assessments, answer the following in your
1. What 1-2 key things did you learn about yourself as you look back at this
2. What 1-2 key things might you did differently in future conflicts?
• a minimum of 3 from the original textbook, and
• a minimum of 3 from other course material or approved academic resources.